Assessment of information needs and design of responsive
services, demonstrated by the ability to:
• Understand the nature of the customer base and information needs of
different user groups
• Identify and evaluate information services and products to determine their
relevance to the client base.
• Design and deliver information services and products
• Assess the effectiveness and value of library and information facilities,
services and products.
This can be achieved by:
Providing responsive services; services that are proactive and reactive in the services they provide; surveying user groups, adapting services to the community needs.
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